fw999 Terms and Conditions

1. General Provisions and Definitions

fw999 (hereinafter referred to as "Platform", "we", "our") is an online gaming and betting service provider operating for users in Bangladesh. These Terms and Conditions ("Terms") govern all aspects of using the fw999 platform.

The key definitions used in these Terms are as follows:

• "User" / "Member" — any person who has registered on the fw999 platform or is using its services.
• "Account" — the personal profile and wallet registered on the platform.
• "Service" — all gaming, betting, and related activities provided through fw999.
• "Bonus" — any financial or point-based reward provided by the platform.
• "Wagering Requirement" — the obligation to place a specified amount of bets before bonus funds can be withdrawn.

2. Account Registration and Eligibility

2.1 Age Requirement

To open an account on fw999, the applicant must be at least 21 (twenty-one) years of age. Only those aged 21 or above are permitted to use this platform. Account use by minors is strictly prohibited.

2.2 One Account Policy

Only one account per person is allowed. Operating multiple accounts under the same person, household, device, or IP address is prohibited and will be treated as fraudulent activity.

2.3 Providing Accurate Information

All information provided at the time of registration must be true, complete, and up to date. Providing false or misleading information will result in immediate account closure, and all balances may be forfeited.

2.4 Identity Verification (KYC)

fw999 may request identity verification from a user at any time. Withdrawals may be held until the verification process is complete. The following documents are generally accepted:

• National Identity Card (NID)
• Copy of Passport
• Driving License
• Bank account or mobile banking statement

3. Account Security and Responsibility

The security of your account is entirely your responsibility. You must keep your login credentials (username and password) confidential. Granting any third party access to your account is strictly prohibited.

You are personally responsible for all activities carried out from your account, even if an unauthorized person gained access. If you suspect unauthorized access to your account, notify our support team immediately.

4. Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on fw999 is ৳300 (three hundred taka). The same minimum limit applies to each payment method. Accepted payment methods are: bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. High-value withdrawals or accounts under verification may take additional time.

4.3 Source of Funds

All deposited funds must come from your own legitimate account. Depositing via third-party accounts is prohibited. Transactions linked to money laundering or illegal financial activity will be cancelled immediately.

4.4 Payment Processing

Withdrawals will be processed to the same payment method used for the deposit. For exceptional cases, contact the support team. fw999 reserves the right to review or hold any unusual or suspicious transaction at any time.

5. Bonus and Promotion Terms

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to a maximum of ৳5,000. A minimum deposit of ৳300 is required to activate this bonus.

5.2 Wagering Requirement

A 15x (fifteen times) wagering requirement must be met before bonus funds can be withdrawn. Example: if you receive a ৳1,000 bonus, you must place bets totalling ৳1,000 × 15 = ৳15,000.

5.3 Bonus Abuse

Bonus abuse — such as using a bonus only on low-risk bets through a specific strategy, or claiming bonuses through multiple accounts — is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be forfeited.

5.4 Promotional Offers

fw999 provides special promotional offers from time to time. Each offer has its own terms and conditions, which are clearly stated in the offer description. fw999 reserves the right to change or cancel any promotion without prior notice.

6. Gaming Rules

6.1 General Gaming Policy

All games on fw999 are operated on the basis of fair play principles. Game outcomes are determined through Random Number Generator (RNG) technology. Each game has its own rules, which are displayed within the game interface.

6.2 Betting Limits

Each game and market has specific minimum and maximum betting limits. These limits are clearly shown in the game interface. VIP members may be eligible for higher betting limits.

6.3 Technical Errors

If a game session is interrupted due to server disconnection, software error, or network issues, fw999 will attempt to resume the game from the last saved state. fw999 reserves the right to void any obviously incorrect result or win caused by a technical error.

6.4 Special Rules for Live Casino

In live casino games, the dealer's decision is final. No bet may be changed or cancelled after the betting time has ended. fw999 will not be liable for losses caused by disconnection.

7. Prohibited Activities

The following activities are strictly prohibited on the fw999 platform:

• Any form of fraud, deception, or manipulation.
• Placing bets using software bots, scripts, or automated programs.
• Intentionally exploiting any technical error in a game or system.
• Attempting to gain unauthorized access to other members' accounts.
• Using the platform for money laundering or illegal financing.
• Operating multiple accounts or opening an account in someone else's name.
• Participating in collusion or match fixing.
• Fraudulently claiming bonuses or promotional benefits.
• Threatening, harassing, or behaving inappropriately toward other users or staff.

8. Account Suspension and Termination

8.1 Suspension by fw999

fw999 reserves the right to investigate, suspend, or permanently close any account in the following circumstances:

• Violation of any clause of these Terms.
• Suspicious or fraudulent activity.
• Failure to complete identity verification.
• Inactive account (no activity for 12 consecutive months).

8.2 Voluntary Closure

You may request to close your account at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed, however any bonus funds where the wagering requirement has not been met will be cancelled.

8.3 Self-Exclusion

As part of the responsible gaming program, you may choose Self-Exclusion for a specified period. During this period, access to your account will be temporarily suspended.

9. Privacy and Data Protection

fw999 places the highest importance on protecting users' personal information. The information you provide is secured by SSL encryption technology. We do not sell your information to third parties.

For complete details on how data is collected, used, and stored, please read our Privacy Policy. We may use data to improve the service, prevent fraud, and meet legal obligations.

10. Responsible Gaming

fw999 believes that online gaming is simply a form of entertainment. We encourage our members to play responsibly. Please follow these guidelines:

• Only bet with money you can afford to lose.
• Do not treat gaming as a source of income.
• Avoid placing bets while under the influence of alcohol or while under emotional stress.
• Set specific time and budget limits and stick to them.
• Avoid the urge to place more bets to recover losses.

If you notice any signs of gaming addiction, contact our support team immediately or visit the Responsible Gaming page for more information.

11. Limitation of Liability

To the maximum extent permitted by applicable law, fw999 accepts no liability for the following:

• Loss caused by internet disconnection or third-party service failure.
• Loss caused by issues with the user's own device or software.
• Loss resulting from unauthorized third-party access to an account (where caused by the user's own negligence).
• Force majeure events such as natural disasters, government restrictions, or cyber attacks.

In any circumstance, fw999's maximum liability is limited to the amount of the specific transaction in question.

12. Changes to Terms and Dispute Resolution

12.1 Changes to Terms

fw999 reserves the right to change these Terms at any time. For significant changes, we will notify users by email or via a notice on the platform. Continued use of the platform after a change constitutes acceptance of the new terms.

12.2 Dispute Resolution

In case of any dispute, please contact our support team directly first. Most disputes are resolved through discussion. If you are not satisfied with the support team's decision, you may request the matter to be reviewed at a higher level.

12.3 Applicable Law

These terms and conditions will be interpreted and applied in accordance with the relevant applicable law. In any dispute, the arbitration process will be given priority.

12.4 Language

These terms and conditions are written in Bengali. If any difference arises between this and a translation in another language, the Bengali version will be considered authoritative.